Sales Policy

Effective Date: December 31, 2024

At Iconic Hato, we strive to provide our customers with high-quality products, exceptional service, and a seamless shopping experience. This Sales Policy outlines the terms and conditions under which we sell our products and services.

1. Product Availability
All products listed on our website are subject to availability. While we make every effort to ensure accurate product listings and stock levels, there may be occasional discrepancies. If an item is out of stock or unavailable, we will notify you as soon as possible and provide options, such as backordering, selecting an alternative product, or issuing a refund.

2. Pricing
We aim to offer competitive pricing on all our products. Prices are displayed in US dollars and are subject to change without notice. Sales tax is applied to orders based on the applicable rate for your shipping address. We reserve the right to correct any errors in pricing or descriptions on our website. If a pricing error is discovered after you’ve placed an order, we will contact you with the correct pricing and allow you to adjust or cancel your order.

3. Order Process
To place an order, simply browse our website, select the products you wish to purchase, and proceed to checkout. Once your order is submitted, you will receive an order confirmation email. This email confirms that we have received your order, but does not guarantee shipment until your payment is processed and your order is confirmed for dispatch.

4. Payment
We accept various forms of payment, including credit and debit cards, PayPal, and other secure payment methods. By providing your payment information, you authorize Iconic Hato to charge the total order amount, including taxes and shipping, to your selected payment method. If there is an issue processing your payment, we will contact you for further details.

5. Shipping and Delivery
We offer shipping within the United States, and we make every effort to process and ship orders as quickly as possible. Delivery times vary depending on your location, shipping method, and product availability. Please note that shipping fees are calculated at checkout, based on the size, weight, and destination of your order.
We are not responsible for delays caused by third-party shipping carriers or during peak shopping seasons (e.g., holidays).

6. Order Modifications and Cancellations
Once an order is placed, we begin processing it immediately to ensure fast delivery. Therefore, we may not be able to modify or cancel an order once it has been submitted. If you need to make changes or cancel your order, please contact us immediately at info@iconichato.com, and we will do our best to accommodate your request before your order is shipped.

7. Returns and Refunds
We offer a 30-day return policy on most products (see our full Refund and Returns Policy for more details). Items must be unused, in their original packaging, and returned with all accessories and parts. Refunds are issued to the original payment method after the return is processed and inspected. Please note that shipping charges are non-refundable unless the return is due to an error on our part (such as sending the wrong or defective product).

8. Sales Tax
Sales tax will be applied to orders based on the applicable rate for the shipping address. The sales tax rate may vary depending on your location. If you are exempt from sales tax, please provide the appropriate documentation when placing your order.

9. Promotions and Discounts
Promotions, discounts, and special offers are available for a limited time and may be subject to certain terms and conditions. These offers cannot be combined with other discounts unless explicitly stated. All promotions are subject to change or end at any time without notice.

10. Customer Responsibility
By placing an order, you confirm that the information you provide (including billing, shipping, and payment details) is accurate and complete. You are responsible for ensuring that the products you purchase are suitable for your needs, and we are not liable for any issues that arise from incorrect product choices.

11. Limitation of Liability
In no event shall Iconic Hato be liable for any indirect, incidental, or consequential damages arising from the sale or use of our products. Our liability is limited to the total amount paid for the product(s) in question.

12. Customer Support
If you have any questions or concerns regarding our Sales Policy or need assistance with your order, please contact our customer service team at:
Email: info@iconichato.com
Phone: (989) 422-4063

Thank you for shopping with Iconic Hato! We are dedicated to providing you with the best in computer accessories and customer service.