Shipment Policy
Effective Date: December 31, 2024
At Iconic Hato, we are committed to delivering your products in a timely and efficient manner. This Shipment Policy outlines the procedures, shipping options, and other relevant details for all orders placed on our website.
1. Order Processing
Once your order is placed and payment is successfully processed, we will begin processing it immediately. Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation once your order has been shipped.
2. Shipping Methods
We offer a variety of shipping methods to meet your needs, including:
- Standard Shipping
- Expedited Shipping
- Priority Shipping
Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
3. Shipping Timeframes
The delivery time for your order depends on the shipping method selected and your location. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
Please note that these are estimated delivery times and are not guaranteed. Shipping times may vary depending on the shipping carrier, weather conditions, and other factors beyond our control.
4. Shipping Charges
Shipping charges are calculated during the checkout process based on the size, weight, and destination of your order. If any promotional offers include free shipping, this will be applied automatically at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor your shipment’s progress and estimated delivery date. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.
6. Shipping Restrictions
Currently, we only ship within the United States. We do not offer international shipping at this time. If you have any questions about shipping to specific locations, please contact our customer service team for assistance.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete before submitting your order. We are not responsible for delays or additional charges resulting from incorrect or incomplete shipping information. If you realize that there is an error in your shipping address after placing an order, please contact us immediately at info@iconichato.com or (989) 422-4063.
8. Shipping Delays
While we make every effort to ensure timely deliveries, shipping carriers may experience delays due to weather conditions, holidays, or other unforeseen circumstances. We are not responsible for delays caused by shipping carriers, but we will do our best to assist you in tracking your order and resolving any issues.
9. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us within 7 days of receiving the tracking information. We will work with the carrier to investigate the issue and, if necessary, assist with filing a claim or sending a replacement product.
10. Signature Requirement
For certain high-value orders, we may require a signature upon delivery for added security. If a signature is required, this will be noted in the shipping confirmation email.
11. Order Modifications
Once an order has been shipped, we are unable to make changes to the shipping address or modify the order. If you need to modify your order before it is shipped, please contact us immediately at info@iconichato.com.
12. Contact Us
If you have any questions about our shipping policy or need assistance with tracking your order, please contact us:
Email: info@iconichato.com
Phone: (989) 422-4063
Thank you for shopping with Iconic Hato. We are dedicated to providing reliable shipping and ensuring your products arrive safely and on time.